20 Jun 2013

Full-Time COUNTRY MANAGER / SERVICE TECNICIANS x 3

Smart Computer Co. Ltd – Posted by JersineVientiane, Vientiane Prefecture, Laos

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Country Manager to head and be located at our regional sales offices, each respectively in Myanmar (Yangon) and Laos :
Myanmar (Yangon) Office                –  4 persons  ( 8 – 10 persons by the end of 2013 )
Laos                                                   –  A whole new setup is required

If will be good if the candidates have the following experience :
–   Familiar with the local market requirements and business practices
–   5 – 7 years in the IT industry / distribution business
–   Team management / development
–  Some technical background on Notebooks / Desktops / Servers / Networking / Storage / Infrastructure / Solutioning
–  Business development
–  Manage the country’s Profit & Loss
–  With a vision. Positive mindset.
–  Ability to lead / train the team from all aspects
–  Operationally strong to supervise, support and uphold corporate policies
–  Vendor / Customer relationship / management –prompt response & execution / customer service
–  Active involvement in local sales & marketing activities
–  Management reporting
–  Creative in problem solving and resourceful.

2.We would also require :

4 – 6 Service Technicians in Myanmar ( urgent ).
4 – 6 Service Technicians in Laos ( from Aug 2013 onwards ).
We are looking at candidates with the following experience :
– 2 -3 years of hands-on hardware technical background on Notebooks / Desktops / Servers / Networking / Storage / Infrastructure / Solutioning / Point-of-Sale.
– Manage maintenance contracts for corporate clients in various sectors – banks, government agencies, commercial, retail, etc.
– Familiar with the vendor’s software and hardware used by the customers.
– Maintain, organize, and repair hardware and software networks as needed.
– Basic installation and setups.
– Perform manual and automated tests of applications.
– Perform troubleshooting and analyze software behaviour.
– Ability to work remotely with vendors’ service support team and fix on-site issues for the customers.
– Reporting of test results.
– On-site servicing and remote support for customers.
– Servicing Call Centre experience   
– Maintaining an accurate log of necessary maintenance and repairs
– Offering suggestions about potential technology resources purchase
– Installing work stations and software. Linking and setting up hardware equipment
– Keeping track of computer security
– Setting up and organizing IP addresses
– Determining and preparing hardware equipment that needs to be replaced and ensuring that all equipment that is disposed of was properly checked and stripped of critical company information
– Deliver solutions with professionalism and high quality working standards / practices.
– Contribute to the quality and configuration management of internal process
– Possess good analytical capability, and ability and willingness to learn
– Possess good English communication skills
– Preferably engineers with existing professional certifications approved by HP, Dell, Apple, and others ( applicable to Notebooks / Desktops / Servers / Networking / Storage / Infrastructure / Solutioning / POS )
– Nepali engineers are welcomed ( head office is situated in Nepal )
– Occasional travelling may be required to support other regional service teams.

How to Apply

Please email your CV / resume to : jersine@smartcompc.com

 

Job Categories: Featured and INFORMATION TECHNOLOGY. Job Types: Full-Time. Job Tags: salary negotiable.

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